FAQ
Frequently Asked Questions (FAQ)
How long does delivery take?
Delivery usually takes 5–8 business days from the date of dispatch.
Update: Most parcels now arrive faster — typically within 5–7 business days.
What should I do if I haven’t received my order?
If 8 business days have passed and you still haven’t received your parcel, please email us at support@montgomerylondon.com.
We’ll immediately investigate your order and update you on its status.
How can I exchange or return my order?
To start a return or exchange, please contact our customer service team at support@montgomerylondon.com.
Include your full name, order number (e.g. #0000), and reason for return.
We’ll send you the return address and confirmation. Once approved, you can return the item using your preferred shipping carrier.
What are the return shipping costs?
Return shipping costs are the responsibility of the customer.
The price will depend on your chosen shipping provider.
We recommend using a tracked and insured delivery method.
What are the return conditions?
You have the right to return your items within 30 days of receiving your order.
To qualify for a refund, please ensure that:
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The 30-day return period has not expired.
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The product is in its original packaging with all tags attached.
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The product is unused and in perfect condition.
Which payment methods do you accept?
We accept several secure payment methods, including:
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Credit/Debit Cards (Visa, MasterCard, American Express)
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Apple Pay
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Google Pay
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Bank Transfer
All transactions are processed through secure, encrypted systems to protect your privacy and safety.
I haven’t received an order confirmation — what should I do?
This shouldn’t happen, but if it does, please email us at support@montgomerylondon.com with your full name and email address used for the order.
We’ll locate your purchase and resend your confirmation right away.
Can I cancel my order?
You may cancel your order within 24 hours of placing it.
To cancel, please email support@montgomerylondon.com with your name, order number, and reason for cancellation.
After 24 hours, your order may already be in processing or transit and cannot be cancelled.